Frequently Asked Questions
Everything you need to know about your Ponty shopping experience.
What is the standard shipping time for Ponty orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply head to our Returns Portal, enter your order number, and print a prepaid shipping label for an easy exchange or refund.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to your own measurements to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are Ponty garments sustainably sourced?
Yes, we are committed to ethical fashion. We use organic cotton and recycled materials where possible, and we only partner with factories that meet strict fair-labor standards.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation with a tracking link to monitor your package's journey in real-time.